Navigating the Healthcare Ecosystem
Luminare Health's Navigation solution is designed to add significant value to the healthcare ecosystem by:
- Providing high touch, concierge support to help make care more accessible
- Directing members to in-network medical care and specialty solutions to help make care more affordable for members and their employers
- Empowering members to engage in their health, increasing their satisfaction and their smart utilization of all their available benefits
Check out this short video to learn how Luminare Health's Navigation helps a member, George, when he injures his knee during a run.
One Call, Total Support
When a member uses our Navigation solution, our live support team is ready to answer their questions or health needs and connect them with the appropriate care, case manager, and/or digital support solutions for their specific needs.
Just a call away:
Benefits Navigation
Our team provides expert clinical navigation to help ensure members with chronic or serious illnesses, injuries, and new diagnoses receive the compassionate support and clinical expertise they need.
Member Inquiries
We provide expert support for billing issues, new or complex diagnoses, prescription delivery, and negotiating out-of-pocket costs—ensuring employees can navigate their care with less stress.
Case Management
Our nurses are with members every step of the way, offering compassionate support and clinical expertise to members with complex diagnoses who need help with navigating the healthcare system. Our nurses have one goal in mind: improve patient outcomes.
Clinical Navigation
Our team provides expert clinical navigation to help ensure members with chronic or serious illnesses, injuries, and new diagnoses receive the compassionate support and clinical expertise they need.
Care by MyNurse 24/7 Support Line
Registered nurses are available 24/7 over the phone to help members avoid unnecessary and costly trips to the ER or urgent care, adding an affordable and essential cost-management component to your plan.
Virtual Physical Therapy supported by Hinge Health
Hinge Health is a comprehensive digital physical therapy solution that aims to reduce spend and improve members’ quality of life with digital muscle and joint pain management.
Mental Health Care powered by Headway
Headway matches members with healthcare providers in the nation’s largest network of therapists and psychiatrists via their tech platform. Headway members can conveniently book and manage appointments, make payments, and more using Headway’s secure platform.
Women’s and Family Health supported by Ovia Health
From fertility through pregnancy, parenting and menopause, Ovia offers women’s and family health education, coaching, and support solutions to help reduce costs and improve outcomes. Ovia apps deliver real-time, personalized guidance with educational articles and videos, health tips, in-app and telephone coaching and more.
