When the Community Health Center of Southeast Kansas (CHC/SEK) wasn’t getting what they needed from their fully-insured health insurance plan, the organization’s leadership knew they needed to make a change.
“Each year, our costs would increase, and we weren’t receiving any data to manage our plan. We’re a data-driven organization, and we wanted to better address our patient populations and be more informed with what was going on with claims.” - CHC/SEK’s Vice President of HR
The solution? Working with Luminare Health to move to a self-funded plan tailored to meet CHC/SEK’s specific needs. Transitioning from a fully-insured to a self-funded plan was a significant change for CHC/SEK, but Luminare Health worked to make the transition as smooth and painless as possible; together we finished on-schedule and with high employee satisfaction.
Now the CHC/SEK team have crucial insight into their plan’s performance. “We’re now able to look at the data and reporting and analyze how we can help our employees be healthier and better utilizers of the plan. We’re now able to make plan design changes that will be beneficial.”
From the start, Luminare Health’s client-first attitude stood out to CHC/SEK, who works closely with the Luminare Health team.
Now the CHC/SEK team have crucial insight into their plan’s performance. “We’re now able to look at the data and reporting and analyze how we can help our employees be healthier and better utilizers of the plan. We’re now able to make plan design changes that will be beneficial.”
From the start, Luminare Health’s client-first attitude stood out to CHC/SEK, who works closely with the Luminare Health team.
“[Luminare Health’s team leader] is an absolute rock star from a claims standpoint. I always know I can call her, and she can reach out to a hospital or a billing department and help us work through any issues we may be having. [Luminare Health] really works to find a solution for the employee. I value their responsiveness and diligence in working with the member to get what they need.”
CHC/SEK also appreciates the compassionate and personal way Luminare Health communicates with our clients and members. “When someone is going through a medical issue, healthcare can seem complicated and confusing. [Luminare Health] understands that, and their responses are very compassionate.”