Whole-person Virtual Care
As part of your options for health benefits, you can now select the myVirtualCare Access plan, with care by Teladoc. This page will help you learn more about the myVirtualCare plan, so you can decide if it’s a good option for you and your dependents.
With myVirtualCare, you receive care virtually first. This virtual care includes your regular doctor visits, wellness and prevention, non-emergency urgent care, screening, specialty care, mental health care, and more.
With myVirtualCare, you receive care virtually first. This virtual care includes your regular doctor visits, wellness and prevention, non-emergency urgent care, screening, specialty care, mental health care, and more.
What is myVirtualCare?
The myVirtualCare plan is different than other plan options in these main ways:
Download Brochure
If you’d like to learn more about what this plan covers and what you'll pay for covered services, check out the summary of benefits and coverage (SBC) document.
Download 2024 SBC document
Download 2025 SBC document
For answers to common questions, check out this FAQs document.
- How you get care and connect with your doctor
- Unlimited personal access to a dedicated Care Team
- The services and support included in the plan
- The low out-of-pocket cost to you
Download Brochure
If you’d like to learn more about what this plan covers and what you'll pay for covered services, check out the summary of benefits and coverage (SBC) document.
Download 2024 SBC document
Download 2025 SBC document
For answers to common questions, check out this FAQs document.
How You Get Care and Connect with Your Doctor
With myVirtualCare, you choose your Teladoc virtual primary care doctor and connect with them via phone or video, rather than in-person. You only go into an office or facility for care that can't be provided virtually.
Selecting your provider is easy with Teladoc. You can filter doctors based on gender, language spoken, specialties, and more. Before making your choice, you can view a doctor’s profile. You have the option to change doctors in the future if you want.
Your virtual primary care doctor is where you start for all non-emergency care. Your primary care doctor will coordinate all in-person care and make any referrals you may need. If you have an emergency, always call 911.
Selecting your provider is easy with Teladoc. You can filter doctors based on gender, language spoken, specialties, and more. Before making your choice, you can view a doctor’s profile. You have the option to change doctors in the future if you want.
Your virtual primary care doctor is where you start for all non-emergency care. Your primary care doctor will coordinate all in-person care and make any referrals you may need. If you have an emergency, always call 911.
Watch the video to see how easy it is to select your virtual primary care doctor with the myVirtualCare Access mobile app.
Unlimited Care Team Access
With the myVirtualCare plan, you are assigned a dedicated Care Team upon your first visit with your Teladoc primary care doctor. Your Care Team can help schedule any needed in-person care with an in-network Cigna OAP provider, send you reminders, answer any questions you may have, and work with your doctor to help develop a care plan to improve your overall health.
You have unlimited access to your Care Team. They are available to support you and your health between visits with your primary care doctor.
With an expert Care Team on your side, you will have a clear direction for your health. They will help you know exactly what to do after each visit with your primary doctor and can offer you support at every step of your care journey.
You have unlimited access to your Care Team. They are available to support you and your health between visits with your primary care doctor.
With an expert Care Team on your side, you will have a clear direction for your health. They will help you know exactly what to do after each visit with your primary doctor and can offer you support at every step of your care journey.
Services and Support Included in the Plan
Beyond virtual primary care, myVirtualCare includes these other virtual care services via Teladoc at no out-of-pocket cost to you:
Low Out-of-Pocket Cost to You
myVirtualCare offers lower out-of-pocket costs than a typical “in-person” plan and includes all the additional services listed above at no out-of-pocket cost to you.
If you select the myVirtualCare plan, you aren’t required to see a doctor virtually. But if you don’t use your virtual doctor, you will have a deductible to meet, higher out-of-pocket costs, and you will lose access to your Care Team.
If you select the myVirtualCare plan, you aren’t required to see a doctor virtually. But if you don’t use your virtual doctor, you will have a deductible to meet, higher out-of-pocket costs, and you will lose access to your Care Team.
myVirtualCare In Action
When choosing a plan, it's important to consider where you are in your unique health journey. Check out the examples below and see if myVirtualCare might be the right fit for you.
Meet Sarah, a working mother of two children who is seeking a health plan that seamlessly fits her family's busy lifestyle.
Download Sarah's Story
Meet Nathan, a middle-aged professional who needs a primary care doctor capable of seamless collaboration with his specialists.
Meet Mark, a family man who values his time and convenience over the hassle of traditional in-person doctor visits.
Meet Grace, who values continuity of care but is considering an alternative medical plan that might better suit her evolving healthcare needs.
Is myVirtualCare Right for You?
It’s very important to select a plan that works for you and your dependents. If you already have a primary care doctor you like, and it’s easy to schedule an appointment to see them, myVirtualCare might not be the right plan for you.
myVirtualCare was designed for people who:
Need lower out-of-pocket healthcare costs
Don’t currently have a team of healthcare providers
Don’t have time for in-person doctor’s visits
Live in an area with limited healthcare providers
Travel frequently
